Privacy Policy — Teamithuru (Tealeaf Dealer)

This Privacy Policy describes how Redank Technologies (sole proprietorship) (“Company”, “we”, “us”, or “our”) collects, uses, and shares information when you use Teamithuru (Tealeaf Dealer) (the “Application”) and our website https://teamithuru.com/ (together, the “Service”). Teamithuru is a product of Redank Technologies.

Who We Are & How to Contact Us

Controller: Redank Technologies (sole proprietorship)

Registered/Operating address: 337/1, Batathota Junction, Batathota, Kuruwita, Sabaragamuwa, Sri Lanka, 70500

Phone for privacy and support: +94 77 332 5353

We currently provide support and privacy contact via phone. If you prefer email or a web form, we will update this section accordingly.

Account Creation

User accounts are created by us after an approval process. The Service does not provide self‑service sign‑up in the mobile app or website.

What We Collect

Information you or your organization provide

• Identity and contact details (name, phone, address).
• Organization/admin-provided details (company name, role, branch, approver).
• Accounting and business records processed with the Service: invoices, receipts, tea collection data, customer and supplier details, purchase orders, ledger entries, delivery addresses.
• Regulatory identifiers where provided: Tea Board registration number.
• Files you upload (documents, PDFs, images, scans).
• Support communications and feedback.

Information collected automatically

• Usage and diagnostics (pages/screens viewed, timestamps, feature usage, crash logs).
• Device and technical data (IP address, OS, app version, network status for offline detection).
• Cookies and similar technologies on the website and in WebView. We use Google Analytics to understand general usage and improve the Service. You can adjust your browser settings to control cookies.

Note: The mobile app uses a WebView to access the Service; information collected through our website while in the app is treated as collected by the app.

How We Use Information

• Provide, operate, and maintain the Service.
• Set up and manage approved user accounts and access control.
• Process accounting workflows and generate reports you request.
• Provide transactional SMS and service messages related to your account or jobs.
• Provide support and respond to requests.
• Monitor, prevent, and detect fraud, abuse, or security incidents.
• Analyze usage (e.g., Google Analytics) to improve performance, reliability, and user experience.
• Comply with legal obligations and enforce terms.

App‑Specific Information (Android)

The Android app uses the following permissions and behaviors:

• INTERNET and ACCESS_NETWORK_STATE to load content and detect offline status.
• External links such as tel: open your device dialer (we do not place calls automatically).
• File upload: when you choose files in the app, we access only the files you select to upload.
• No push notifications at the moment.

Payments

Payments for physical services (e.g., printing and mailing hard copies of documents) are settled via bank transfer or cash on delivery. We do not sell digital content or features in‑app and we do not store card details.

When We Share Information

We share personal information with service providers under contract who help us operate the Service. They may only use the information as instructed by us and must protect it.

• Cloud hosting and data storage: Google Cloud Platform (GCP), primary region Singapore (ap‑southeast‑1).
• Analytics: Google Analytics.
• Transactional SMS: an SMS gateway provider (used only for service/transactional messages).
• Printing: handled in‑house by Redank Technologies.
• Delivery/courier: Prompt Express for physical delivery of hard copies.

We do not sell personal data and do not share personal data for cross‑context behavioral advertising.

Data Retention

• Accounting records: 10 years
• Uploaded files and generated reports: 30 days
• Support tickets and communications: 18 months
• Diagnostics and logs: 90 days

Security

We use administrative, technical, and physical safeguards to protect information, including TLS encryption in transit and encryption at rest in our cloud environment, access controls, least‑privilege, audit logging, and regular backups. However, no method of transmission or storage is completely secure.

International Transfers & Hosting

Data is hosted primarily in Singapore (ap‑southeast‑1) on Google Cloud Platform. Where personal data is transferred internationally, we use appropriate safeguards where required.

Your Choices & Rights

• Request access, correction, portability/export, or deletion of your personal data.
• Opt out of non‑essential communications (we send only transactional SMS by default).
• Where accounts are organization‑managed, some requests may be handled by your administrator.

To exercise rights, please call +94 77 332 5353. We will verify your identity and respond within 30 days, subject to legal retention requirements.

Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us and we will remove it.

Cookies & Analytics

We use cookies and similar technologies to operate the Service and, where enabled, to understand usage via Google Analytics. You can reject or remove cookies via your browser settings; some features may not function properly without cookies.

Links to Other Websites

The Service may contain links to third‑party websites or services we do not control. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

Governing Law

This Policy and any disputes arising from it are governed by the laws of Sri Lanka.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via the Service and update the “Last updated” date.